PAYMENT AND CANCELLATION POLICY In order to provide the best service, for you, your pet and others, we have established the following policies. PAYMENT Payments for walking or sitting service are to be paid in full at the time of booking or on our first day service begins. We accept all major credit cards. Please leave tips in pet sitters name or cash. CANCELLATIONS 24 Hour notice is required. Any cancellation made after 7 am on the day of a scheduled service or series of services are not refundable. You can leave a voice mail message at the office prior to 7 am the day of the visit. All remaining paid services will be given a credit and can be used for future services. HOLIDAY & OVERNIGHT BOOKINGS & CANCELLATIONS All reservations for Thanksgiving, Christmas, and New Year’s must be paid in full at booking. Cancellations two weeks prior to first visit are 50% refundable for entire schedule and will be given a credit and can be used for future services. Cancellations one week prior to first visit are 25% refundable for entire schedule and will be given a credit and can be used for future services. Cancellations less than one week’s notice is non-refundable. HOLIDAY CHARGE Holiday charges will be time and a half per visit for the following holidays: New Year’s Eve, New Year’s Day, Easter, Memorial Day, 4th of July, Labor Day, Thanksgiving, Christmas and Christmas Eve. VISITS DOGS-3 Visits per day minimum. Exceptions may be the day of departure and day of arrival. CATS-1 or 2 visits per day each consecutive day while you're away VISITS BETWEEN THE HOURS OF 9:00 PM AND 7:00 AM Visits made between the hours of 9:00 pm and 7:00 am are subject to an additional $10 per visit. SAME DAY SERVICE REQUESTS All walk or sit services booked the same day as service need to be received within (3) hours notice to be placed on the schedule and are subject to an additional surcharge of $5 per visit. Any walk or sit service booked less than (3) hours notice are subject to an additional surcharge of $10 per visit. KEY COPIES We must have 2 tested/working keys at the time of the consultation or give the sitter $15 to make a copy for the office. Key pick up charge of $15. If you have questions about our policies, please contact Fran Mattucci at 727-512-3206 or by email at FranMutt@tampabay.rr.com    © 2004-2008 Tampa Bay Pet Care All rights reserved